The customers of VENEPORTE, a leading manufacturer of exhaust systems, catalytic converters (CATs), particulate filters (DPFs), SCRs, and other components for the automotive industry, can check the availability of replacement parts and order them electronically via TecCom Order Manager. The Portuguese company had already been presenting its products in the TecDoc Catalogue for several years; the decision to use the Order Manager B2B platform was a further step towards digitisation and to further improve customer service.

“We decided to become a TecCom supplier because it is the most efficient way to optimise and improve the relationship with our customers”, explains Pedro Bastos, Marketing Manager at VENEPORTE. “We are operating in around 30 countries and TecCom Order Manager allows us to handle all requests and orders in an automated, very efficient process. The main advantages are the time and costs reduction, the improvement of the communication and information between our company and our customers, which enables a sustainable increase of customer satisfaction.”

TecCom Order Manager is the industry solution for automated order processing in the independent automotive aftermarket. Around 280 suppliers and over 35,000 buyers use the platform worldwide.