With the business finally coming together again at Automechanika Frankfurt, TecAlliance, the leading expert for data management in the independent automotive aftermarket, will have a strong presence. At Stand B50 in Hall 3.0 and in the eBay E-Commerce Lounge in Hall 4.0 F 61B, the aftermarket experts will present the latest developments and proven solutions to support parts manufacturers, wholesalers and workshops in digitisation, process optimisation and e-commerce.

Excellent real-time data management ensures success in e-commerce

For success in the automotive aftermarket, reaction times, timeliness and accurate product data are crucial. The importance of online commerce is growing rapidly around the world, and so is the need for high-quality data that enables accurate product identification and correct ordering.

TecDoc is increasing customer confidence in online purchasing with its large-scale data quality initiative. Excellent data quality leads to more orders, fewer returns and better service. The customised catalogue and web shop solutions using TecDoc data support aftermarket community members in setting up and optimising their e-commerce activities.

At Automechanika, TecAlliance will present the new data management solution DMM Online. With this intuitive online tool, parts manufacturers can manage their product offerings in the TecDoc standard and make them available at points of sale.

Data is sent via the innovative TecDoc Instant Data Processing (IDP) interface: this shortens the time to market because updates can be transmitted almost in real time. All data sent via IDP is immediately integrated and published worldwide in the TecDoc Catalogue and in catalogue solutions based on TecDoc data.

Optimal processes from availability request to return

TecCom solutions cover all processes related to order processing in the automotive aftermarket – from availability requests and parts ordering to electronic invoices and returns.

The basis for automating these processes is optimum message quality from parts suppliers, combined with the highest possible standardisation and data consistency. With the "TecCom Excellence Program", TecAlliance offers wholesalers an efficient tool to compare suppliers. The rating system acts as a business catalyst, allowing buyers to evaluate new partnerships and strengthen existing business relationships.

Complaints and returns are a big issue – also in the automotive aftermarket. Professional and transparent processes provide the chance to minimise the time and costs required for these tasks while at the same time increasing long-term customer satisfaction and loyalty. TecCom Returns enables standardised and transparent processing of returns and warranty claims. Via the online portal, wholesalers can immediately create warranty and returns claims free of charge and transmit them to all their suppliers worldwide. Workshops can enter returns claims quickly and easily via the Garage Link, even without access to the TecCom Portal.

TecRMI: Optimum workshop service from appointment to vehicle handover

TecRMI supports processes in workshops, trade and e-commerce with standardised, OE-compliant repair and maintenance information for all common vehicle manufacturers. With TecRMI, workshops can increase the efficiency of their workflows and save time and costs.

The new TecRMI Service Book offers a simple, standardised process to record online service book entries for all common vehicle manufacturers. The new online tool allows workshops to quickly and easily document the maintenance work they have carried out with just a few clicks. This preserves warranty and goodwill rights and maintains the resale value of the vehicle.

The TecRMI Document Scanner makes it even easier to create online service book entries and facilitates vehicle acceptance at the workshop. Based on a scan or photo of the vehicle registration document, vehicle and customer data are quickly and conveniently recorded digitally. For a cost estimate, the required replacement parts and work steps can be determined directly.

Full cost control and efficient processes for fleet managers

The TecFleet solutions offer high added value for the fleet and leasing sector. Based on manufacturer-compliant TecRMI data, the maintenance and wear-and-tear costs of vehicles can be precisely calculated and the future operating costs determined.

The plausibility check of invoices and the approval of workshop orders can be automated – saving time and costs. The gap-free maintenance history in the electronic vehicle file ensures the greatest possible transparency.

We look forward to intensive discussions and close contacts with the aftermarket community – both at our TecAlliance Stand B50 in Hall 3.0 and in the eBay E-Commerce Lounge in Hall 4.0 at Stand F 61B.