Founded in 1945 in Turin, Italy, the M&D Group has grown into a leading force in the automotive aftermarket, represented by the Meat&Doria and Hoffer brands. With over 80 years of expertise, a comprehensive catalogue of more than 40,000 parts, and operations in over 90 countries, M&D Group has consistently embraced technological innovation to drive service excellence and process automation. 

“The integration of TecCom represents a strategic milestone for M&D Group, enhancing our operational efficiency and strengthening our ability to meet evolving customer demands in an increasingly digitalised market. This step strengthens our market position and ensures a seamless ordering experience for our clients.”  Marco Lacastellana, Chief Operating Officer at M&D Group
 
The Challenge

Before implementing TecCom, M&D Group’s customers placed orders exclusively through a proprietary B2B e-commerce platform. While effective, this system required manual access and navigation, limiting seamless integration with customers’ enterprise resource planning (ERP) systems. With digitalisation reshaping the automotive aftermarket, M&D Group recognised the need for a better integrated and automated solution to streamline order processing, reduce errors, and enhance the overall customer experience.

The Solution

TecCom is the largest B2B order-to-invoice-to-returns platform built for the automotive aftermarket. Founded 25 years ago, it facilitates trading for over 30,000 wholesalers and 280 parts manufacturers worldwide, enabling seamless order processing and availability inquiries. By reducing handling time and improving reliability through instant order confirmations, TecCom allows wholesalers to automate transactions efficiently. The platform covers the entire process from order placement to returns, ensuring streamlined operations and enhanced service quality.

In 2024 M&D Group introduced TecCom Order as a complementary order management tool alongside its existing B2B e-commerce platform to:

• Optimise workflows by automating order management
• Improve integration with customers’ ERP systems for seamless transactions.
• Enhance efficiency and service quality by reducing manual interventions. 

TecCom is now successfully leveraged by three key departments within M&D Group:

• Sales Division: Utilises TecCom as a value-added sales tool to offer customers an innovative ordering experience.
• Customer Care: Automates order processing and verification, minimising errors and improving response times.
• IT Team: Oversees technical integration and ensures operational continuity across the company’s systems.

The Impact

 With TecCom Order, M&D Group provides customers with a highly automated and seamless order process, eliminating the friction associated with manual ordering. This change has led to several tangible benefits:

• Direct ERP Integration: Orders can be placed directly through the customers’ management systems, reducing administrative effort.
• Process Digitisation: Automation minimises human errors and accelerates order processing.
• Enhanced Customer Satisfaction: An intuitive platform delivers a better user experience.
• Improved Operational Efficiency: Employees can now focus on higher-value activities rather than manual order management.

 
“TecCom transformed our order processing, allowing us to handle customer requests with greater speed and accuracy. Automation significantly reduced manual workload and errors, enabling us to focus on delivering exceptional customer service. Our customers appreciate the seamless integration and efficiency, which strengthens our relationships and builds long-term trust.”  Claudia Caldiero, Export Customer Care Team Leader at M&D Group
 
The adoption of TecCom has also diversified M&D Group’s digital sales channels, enabling the company to cater to a wider range of customer needs. The percentage of orders processed via TecCom is steadily increasing, proving it’s added value. Early analyses confirm that TecCom has been a game-changer, particularly for customers seeking a fully automated order process.

Looking Ahead

Although still in the early stages of its TecCom journey, M&D Group is already seeing promising results. The company expects a significant return on investment through business expansion and improved internal productivity. By streamlining order management, M&D Group is not only enhancing operational efficiency but also strengthening relationships with existing customers and attracting new ones.

Moreover, the integration of TecCom aligns with M&D Group’s enduring collaboration with TecAlliance. As a long-time data supplier for the TecDoc system, M&D Group ensures that customers always have access to accurate and up-to-date product information. Looking forward, the company remains open to exploring additional TecAlliance solutions to further optimise its processes and drive innovation in the aftermarket industry.

Conclusion

By implementing TecCom Order, M&D Group has successfully enhanced its digital capabilities, offering a more efficient and customer-friendly ordering experience. This strategic move underscores the company’s commitment to innovation, service excellence, and digital transformation—key factors in maintaining its leadership in the global automotive aftermarket.

Do you also want to streamline your order-to-invoice workflow and forge new business relations in the biggest B2B automotive aftermarket community? Contact the TecCom experts...

Caption header picture (from left to right): Marco Lacastellana, Claudia Caldiero, Piero Trono, Gabriele Viola and Massimiliano Ilardi from M&D Group.