Founded 11 years ago, the company identified a gap in the market for better customer service and efficient international shipping. From the start, automation played a crucial role in its operations, ensuring quick response times and smooth order processing. 

The Challenge

 Arks Global began in 2014 with a small range of car parts and accessories sold on eBay. Recognising the growing market for online car parts sales, the company expanded its reach to other digital marketplaces, including Amazon, Rakuten, Flubit, OnBuy, and ManoMano.
 
Operating in the competitive UK automotive aftermarket, Arks Global faced significant challenges in managing procurement efficiently. Traditional ordering methods involved manual interactions such as emails, phone calls, and navigating supplier webshops, which slowed down operations. Each dropship address had to be copied and pasted before finalising the order, adding extra time and complexity to the process. Additionally, handling high volumes of international shipments required a more streamlined approach to order processing.

 To stay ahead in the evolving and fast-paced digital retail landscape, the company needed a solution that could optimise procurement, reduce manual workload, and enhance overall efficiency.

The Solution: TecCom Integration

Arks Global was introduced to TecCom Order through Ecommotors, a collaboration between VOLO, the company’s ERP provider, and Emotive, an outsourcing partner for e-commerce. As TecAlliance partners, they highlighted the opportunity to automate purchase order management and access hundreds of suppliers within a single platform.

This integration proved to be a game-changer for Arks Global, enabling full automation of its purchasing process and significantly reducing the time spent on placing and managing orders. Instead of manually inputting order details, the team could now confirm stock availability and place orders with a single click, improving both accuracy and efficiency.

 The Impact

Before integrating TecCom, processing each order manually took around five minutes. Now, the same process takes just 30 seconds, one tenth of the time, resulting in massive savings. There was a boost in efficiency particularly in handling drop shipping operations. With 85% of Arks Global’s purchasing now handled through TecCom Order, the company saves lots of time.

“Using TecCom, we’ve reduced order processing time by about 10 hours per week. It’s that efficient. Just a few clicks to place an order, plus drop shipping is available. Before, we had to manually copy and paste orders into supplier websites, entering all delivery details ourselves. Now, it’s a huge time saver. And the best part? TecCom connects us to hundreds of suppliers, giving us more flexibility and improving our service speed,” said Ajai Chauhan, founder and CEO of Arks Global.

These time savings have allowed Arks Global to focus more on customer service and growth. Additionally, the integration has strengthened supplier relationships, as it streamlines transactions and allows suppliers to automate order handling and returns processes.

A thorough cost analysis confirmed that the system remains highly efficient, reinforcing its value in optimising procurement, as Ajai confirmed:

“Our efficiency rate has skyrocketed, and when we calculated the cost per click in relation to our orders, it proved to be extremely cost-effective.”

The TecCom Order integration is also very beneficial for the parts suppliers, as it eliminates the need for manual interactions, allowing for fully automated and efficient order management processes.

Scalability Without Additional Costs

 For Arks Global, one of the most significant advantages of TecCom Order is its ability to support business growth without increasing operational costs. Automating the order process has been crucial in managing peak sales periods. During high-demand weeks, the company can now scale its sales by 10-20% without the need for additional staff, simply by leveraging TecCom’s automation features.

Ajai highlighted this benefit, saying:

“TecCom allows us to run larger sales campaigns. Typically, our campaigns are very impactful and drive significant business. With TecCom, we can focus on execution without worrying about the volume of orders.”

Arks Global can keep up with growing demand without compromising service quality. Thanks to order automation, even large sales campaigns are now managed seamlessly, ensuring the company can handle peak seasons efficiently without bottlenecks.

A Vision for the Future

Arks Global sees TecCom as a key factor in selecting future suppliers. Prioritising partnerships with TecCom-enabled suppliers ensures that operations remain as efficient as possible.

Ajai emphasised this approach, stating:

“If a supplier isn’t TecCom-enabled, we often reconsider whether we want to do business with them. Efficiency is our priority, and we need partners who can keep up with our streamlined processes.”

Looking ahead, Arks Global plans to review the list of TecCom suppliers to identify new business opportunities. The company is also interested in exploring additional TecCom features and solutions to further enhance order processing, improve stock visibility, and streamline inventory management.

 Conclusion

 By integrating TecCom Order, Arks Global has streamlined its procurement processes, drastically reducing order processing time, improving supplier collaboration, and enabling seamless scalability. This strategic move has positioned the company for sustained growth and reinforced its commitment to efficiency and customer satisfaction in the competitive automotive aftermarket industry.

 Do you also want to streamline your order-to-invoice workflow and forge new business relations in the biggest B2B automotive aftermarket community?  Contact the experts here...